Help
Find the answer here, or ask the desk.
Most setup issues are one of the items below. If not, send a note with the form. We draft a reply right away, and a person at ChairOps can still change it. You can also write desk@chairops.ca. Prices and the Fill Guarantee are on the pricing page. Other owner questions are in the FAQ.
I already have an account, and I do not know the password. What do I do?
On Sign in, choose Forgot password. Enter the same email. We send a reset link that works once and expires in one hour. After you save a new password, sign in with it.
The create-account page says this email already exists. What do I do?
That inbox already has a ChairOps login. Sign in, or use Forgot password if you do not have the password. Do not open a second account with the same email.
I created an account and I still see the sample salon. What do I do?
Open Setup and paste your real website, or load typical services. That replaces the sample Fable Street desk.
A voice will not play. What do I do?
Choose Play greeting once and wait a few seconds while the audio is created. Unmute the tab. The first time, the browser has to allow sound. You can also try another voice under Voice.
Live booking shows no times. What do I do?
Pick a weekday. Confirm the hours under Settings. New visits stay in ChairOps until your booking calendar is connected.
What does Floor mean, and where do the numbers come from?
Open Floor from the desk and copy the Monday brief for your team. It reads your appointments only. Chair fill is billed minutes against the rota for the last 7 days. No-show, rebook, and average ticket use kept visits from the last 28 days. Empty-chair dollars are unpaid hours multiplied by the shop's recent hourly rate. The comparison ranges for beauty and wellness in 2026 are about 75% fill, under 8% no-shows, and a rebook rate of 55% or higher.
How do I connect the booking app I already use?
For Square, paste a Production token and Location ID, and ChairOps reads that calendar. For Ovatu, paste the staff calendar feeds. Fresha, Vagaro, Meevo, Boulevard, and the other listed apps stay in their own app. You confirm those visits there. Connection notes are stored privately.
How do I use my own domain and email?
A custom booking address is under Billing. You set the shop email with the company that hosts your domain.
Billing or GST looks wrong. What do I do?
Open Billing to see your plan. The discounted price is applied at checkout only when that offer is turned on. If it is not, Billing shows the regular price. Prices are on the pricing page.
I set up my shop, but the public page is missing. What do I do?
On the first login, choose Create my shop page, or open Setup and choose Create shop page. You should land on a real booking page with services and times. A small notice by itself is not a page. If the page will not save, send a note below and we will keep it for you.
Hear it
Hear a ChairOps voice.
Ara, Eve, Rex, Leo, and the rest use their own names. The voice says it is an AI assistant, not a person.
Sign in to scan a website, save a voice, and use the desk.
Booking software
Keep the booking app you already use.
The names below are booking tools we already know by name. This is not a one-click login. What we follow is on the comparison.
Calendars
Salon and spa
Booking tools
Staff and payroll
Custom