FAQ
Questions owners ask
Short answers for salon, barber, and spa owners in Alberta. Prices and the current offer are on the pricing page. Guarantee rules are on the refunds page.
What is ChairOps?
ChairOps answers your shop's phone and helps you fill leftover chairs. You forward your business number. An AI assistant answers as your shop, any time, day or night, while forwarding is on. It works on top of the booking app you already use.
Do I have to leave Square, Fresha, or Vagaro?
No. ChairOps works on top of your booking app. The comparison page lays out what stays in Square, Fresha, or Vagaro, and what the desk adds.
What do you need from me?
Your website or a list of services, prices, hours, and staff. A short call helps. We load the rest and show you the desk before clients book on it.
How long does setup take?
Opening the desk takes one sitting. You create an account with your email, and the desk is open within a few minutes. When we set a shop up with you, that takes 24 to 36 hours.
What if I forget to update Square?
You add bookings and blocks in Square, the same way you do now. ChairOps follows that calendar and shows them on the desk. You do not keep a second calendar for those visits.
What does it cost?
Small Shop, Core, Full, extra locations, GST, and the current offer are on the pricing page.
Can I cancel?
Yes. Cancel from Billing at the end of the current month. The refunds page has the rest.
What is the Fill Guarantee?
The promise is on the pricing page. The refunds page has the rules for what counts as a filled visit.
Who answers the phone?
You forward your business number. An AI assistant answers as your shop, any time, day or night, while forwarding is on. It answers questions and books the appointment. You get a summary of the call. Several calls are handled at once. Texts are a booking confirmation, one reply if they text the line, or one note if a call does not connect. Each one says to reply STOP to opt out. The assistant says it is an AI assistant, not a person. In a crisis it tells the caller to call 911, or to call or text 988.
Is my client data safe?
Your client list stays in your account. Notes and booking connections are encrypted. We do not sell client data. You can download your records from Security. The privacy policy names who hosts and processes data, including companies outside Canada.