Refunds and billing

Prices are in Canadian dollars. Applicable taxes appear on the invoice. Setup is a one-time build fee. Monthly is billed in advance. Every plan is month to month, with no contract. Card billing starts when your plan is active.

Fill Guarantee

If ChairOps hasn't filled at least 12 visits for your shop in your first 60 days (6 on Small Shop), we'll refund your setup fee in full, and you can cancel with nothing more to pay.

Shops on the setup-waived offer pay no setup fee, so if ChairOps hasn't filled at least 12 visits in your first 60 days (6 on Small Shop), we'll refund your second month instead, and you can cancel with nothing more to pay.

A filled visit is a client booking through the ChairOps page or widget, taking a waitlist spot, or rebooking within 30 days of a nudge, and not cancelling or no-showing. To qualify: the booking link is on Google and Instagram in week one, nudges are turned on, the booking app is kept connected, and you claim within 14 days after day 60. Shops on the setup-waived offer get their second month refunded instead.

Current offer

Current offer on Small Shop and Core: the setup fee is waived, and the monthly price is 25% off for 6 months (Core $375 a month, Small Shop $187.50 a month). After 6 months the regular price returns. The plan is still month to month, and the Fill Guarantee still applies.

Outside the Fill Guarantee, setup is not refundable once desk, domain, or scan work has started, because that work is already done. Unused monthly time can be discussed in writing within 14 days of a billing dispute. Use Help to send a note so we can see the invoice, or write desk@chairops.ca.

Cancel any time from Billing. Your plan stays on until the end of the period you already paid for, and you are not charged again. Deleting your account from Security cancels the plan right away, and the current period is not refunded. We do not lock you into a multi-year term in this product. A custom agreement can say otherwise if you sign one.

Cards are processed by Stripe. ChairOps does not store full card numbers. See also Terms.